Grievance Redressal Policy

Grievance Redressal Policy

(As per Rule 10 and 11 of the Information Technology Rules, 2021)

YIIPPEE® Enterprises, operating the platform https://yiippee.in, is committed to maintaining legal compliance, user transparency, and responsible digital conduct across all its services, including Project Management Consultancy (PMC), Real Estate Documentation, and Civic-Tech Solutions. This Grievance Redressal Policy is framed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

🔹 1. Objective

To provide a transparent, time-bound, and legally compliant process for addressing grievances or complaints related to the content, documentation, or digital services provided on our platform.

🔹 2. Grievance Officer Details

As required under Rule 11, the following person has been designated as the Grievance Officer:

Name: Mr. Shamim Shaikh
Email: grievance@yiippee.com
Phone: +91 9372622790
Address: D-Hub, Shop No. 7, Universal Darshan, Near Gulistan Masjid, Pooja Nagar, Mira Road (East), Thane – 401107

🔹 3. Grievance Submission Guidelines

Any individual aggrieved by content, documents, or services provided by YIIPPEE® Enterprises may submit a grievance in the following format:

  • Email to: grievance@yiippee.com
  • Subject Line: “Grievance Submission – [Short Description]”
  • Include:
    • Full Name
    • Contact Number
    • Postal Address
    • Specific URL or Service Concerned
    • Reason for Grievance
    • Supporting Documents (if any)

🔹 4. Response Timeline

  • Grievances will be acknowledged within 24 hours of receipt
  • Final resolution/response will be provided within 15 days, as per Rule 11(4)

🔹 5. Resolution Mechanism

  • Complaints will be reviewed on merit by our internal Compliance and Documentation Team
  • If required, corrective steps such as data rectification, process updates, or clarification will be taken
  • The complainant will receive an official communication of the action taken

🔹 6. Record Maintenance

All complaints and actions taken will be digitally logged and preserved for a minimum of 3 years, as per Rule 11(5).

🔹 7. Appeal Mechanism

If unsatisfied, the complainant may escalate the issue to the appropriate Self-Regulatory Body or the Ministry of Electronics and Information Technology (MeitY) under the Oversight Mechanism outlined in the IT Rules.

This policy shall remain accessible to the public on https://yiippee.in and may be updated based on changes in applicable laws or operational requirements.

Effective Date: 27/05/2025
Authorized Signatory: Dr. Danish Lambe
Designation: Founder & Director
Legal Entity: YIIPPEE® Enterprises